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Privacy Policy

Introduction

Welcome to the Privacy Policy of JaxCorp Blockchain Services India Pvt. Ltd. ("Company," "we,", "JAX.Investments", "us," or "our"). This policy will help you understand how and why we might collect, store, use, protect, and/or share ("process") your personal information when you use our services. By using our Services, you are consenting to the collection, storage, processing, and transfer of your personal information as described in this Privacy Policy.

We reserve the right to change this policy at any given time, of which you will be promptly updated. We advise you to frequently visit this page to stay up-to-date with the latest changes.

Questions or Concerns?

Your privacy is important to us. Reading this privacy policy will help you understand your privacy rights and choices. If you have any questions, comments, or suggestions in connection with any content of this Policy, you can contact us at info@jax.investments. If you do not agree with our policies and practices, please do not use our Services.

Types of Personal Information We Collect
Why Do We Collect Your Personal Information?
What Legal Bases Do We Rely On to Process Your Information?
Safeguarding and Securing Your Personal Information
When and With Whom Do We Share, Transfer, or Publicly Disclose Your Information?
Our Cookie and Other Tracking Technologies Policy
Data Retention
How Do We Secure Your Information?
Changes to This Privacy Policy
Do We Collect Information from Children?
What Are Your Privacy Rights?
Links to Other Websites
How Can You Contact Us About This Policy?
States of Use
How Can You Review, Update, or Delete the Data We Collect From You?
Withdrawal Policy
Grievance Policy

1. Types of Personal Information We Collect

1.2 When you visit the website, we may collect the following data:

Your location
Personal information that you voluntarily provide to us
Your contact information and email address
Other information such as interests and preferences
Data profile regarding your online behavior on our website

1.2 When you register for our service, we may collect the following data:

Names
Phone numbers
Email addresses
Usernames
Passwords
Contact or authentication data
Debit/credit card numbers
Billing addresses
Contact preferences
Gender
Date of birth
Home address
Nationality
Version and time zone settings

1.3 Additional Information

We may collect any information that you submit via our online chat, feedback mail, job application, customer support, or other similar means. We may also collect any communication between you and the company (including recording calls made to or by the company customer support) and any other information that you provide to the company.

1.4 Accuracy of Personal Information

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. Why Do We Collect Your Personal Information?

We collect your personal information for a variety of reasons, depending on how you interact with our Services, including:

To better understand your needs
To improve our services and products, or to provide you with your requested service
To send you promotional emails containing information we think you will find interesting
To help you with registration, validation, or managing user accounts
To help you create and log in to your account, as well as keep your account in working order
To answer your requests and inquiries and to solve any potential issues you might have with the requested service
To assess the adequacy of our advertising and promotional campaigns
To identify information and comply with Know Your Customer (“KYC”) obligations under applicable laws and regulations, and Anti-Money Laundering laws and regulations

3. What Legal Bases Do We Rely On to Process Your Information?

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases:

Performance of a Contract:

We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legal Obligations:

We may process your information to comply with our legal obligations under applicable laws and regulations, law enforcement bodies, regulatory agencies, and Anti-Money Laundering laws and regulations or disclose your information as evidence in litigation.

Your Consent:

We may ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to process your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop processing your data for that purpose.

Our Legitimate Interests:

We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and the interests of our users. For example, we may process your personal information for some of the purposes described in order to:

Analyze how our services are used so we can improve them to engage and retain users
Send users information about special offers and discounts on our products and services
Support our marketing activities
Diagnose problems and/or prevent fraudulent activities
Understand how our users use our products and services so we can improve user experience
Prevent fraud or protect the security of the company, our users, or other individuals

Public Interest:

We may process your information in the exercise of an official duty or to perform a specific task in the public interest that is set out in law.

Vital Interests:

We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Safeguarding and Securing Your Personal Information

We are committed to securing your data and keeping it confidential. The Company has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect.

5. When and With Whom Do We Share, Transfer, or Publicly Disclose Your Information?

5.1 Sharing Your Information

The user's personal information is very important to us, and we do not share it with anyone. However, we may share or transfer your personal information in the following cases:

Group Companies:

The user acknowledges that we may share your information with our group companies.

Business Transfer:

We may take and provide our service to a different organization. In such exchanges, users' information may be transferred but remains subject to the commitments made in any previous Privacy Notice.

Sharing Under Legal Obligation:

We might share your personal information as per relevant regulations, applicable laws, and guidelines, or as may be necessary for litigation and dispute resolution requirements, or as required by regulatory and judicial authorities.

Third-Party Support Service Involvement:

We may use third parties for support services to this website. For instance, social network providers, marketing agencies, examining information, providing marketing assistance, handling installments, transmitting content, and evaluating and managing credit risk. These third-party service providers will only have access to such personal information of users as required to perform their functions and can use your personal information in accordance with our contractual agreements and only as allowed by applicable data protection laws.

If Company Ownership Changes:

If the ownership of the company changes as a result of a merger, acquisition, transfer, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the successor entity.

5.2 Public Disclosure of Your Information

Your personal information is important to us, and we do not disclose it publicly. However, we can disclose your personal information publicly in the following cases:

We might reveal your personal information publicly as per the applicable laws and regulations or with your consent.
We might reveal your personal information publicly if we determine that you have violated any of the applicable laws and regulations or truly abused any of the significant arrangements or rules of the Platform or to protect the personal and property safety of users of the Platform, the public, or the company.

6. Our Cookie and Other Tracking Technologies Policy

6.1 Use of Cookies

Company may use cookies, web beacons, local shared objects, and similar technology in connection with your use of the Site (“Cookies”). Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit). The purpose of this information is to provide you with a more relevant and effective experience on the website, including presenting websites according to your needs or preferences.

6.2 Disabling Cookies

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. You can disable some (but not all) Cookies in your device or browser settings, but doing so may affect your ability to use the Site.

7. Data Retention

The Company will keep your personal data only as long as necessary for the purposes set out in this privacy policy or as required to comply with legal or regulatory obligations, including tax and securities laws, accounting, or other legal requirements.

8. How Do We Secure Your Information?

We maintain your Personal Information for as long as necessary for legitimate business purposes or otherwise as required by law. In maintaining this information, we have implemented appropriate procedures that are designed to restrict access to your Personal Information only to those who need to know that information in order to provide products and/or services to you. In addition, we have implemented physical, electronic, and procedural safeguards to help protect your Personal Information. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. Changes to This Privacy Policy

We may amend this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as accessible. We encourage you to frequently check this page for any changes.

10. Information From Children

Our services are for general audiences and not intended for children under 18. We do not knowingly collect personal information from children. By using our services, you represent that you are at least 18 or the parent or guardian of a minor and consent to their use of the services.

11. Your Privacy Rights

In certain regions, you have rights under data protection laws, including:

Right to Information: Ask about your personal information collected by the company.
Right to Access: Access your processed personal information and obtain a copy.
Right to Rectification: Request modifications to your personal data.
Right to Withdraw Consent: Withdraw consent for data processing.
Right to Object: Object to the processing of your personal data.
Right to Object to Automated Processing: Object to decisions based on automated processing.
Right to Be Forgotten: Request deletion of your data.
Right to Data Portability: Receive your data in a structured format or have it transferred to another controller.

12. Links to Other Websites

Our platform may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.

13. How Can You Contact Us About This Policy?

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at:

Email: info@jax.investments

Phone: +91-9940640070

14. States of Use

Our services are available in specific regions. If you access our services from outside these regions, you do so at your own risk and are responsible for compliance with local laws.

15. How Can You Review, Update, or Delete the Data We Collect from You?

You can review, update, or delete your personal information by logging into your account and navigating to the account settings section. If you need assistance, please contact our support team at info@jax.investments

16. Withdrawal Policy

Withdrawals are processed through UPI and may take up to 2 working days to complete. Please ensure that your UPI details are accurate to avoid any delays. For more information, contact our support team.

17. Grievance Policy

If you have any grievances regarding our services or the handling of your personal information, please contact our Grievance Officer at grievance@jax.investments. We will acknowledge your complaint within 24 hours and strive to resolve it within 30 days.